Return & Refund

Return & Refund Policy

At Elureva, we strive to provide the best products and service to our customers. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below for all the necessary details.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • The return request must be made within 30 days of the date of delivery.

  • Certain products, such as intimate items or personal care products, cannot be returned for hygiene reasons unless defective or damaged upon arrival.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Insert your contact email] within 30 days of receiving your order.

  2. Provide your order number and details of the item(s) you wish to return.

  3. Our team will send you a return authorization and instructions for returning the items.

3. Return Shipping

  • You are responsible for the cost of return shipping unless the item is defective or damaged.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee we will receive your returned item.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method. Please note:

  • Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us to initiate the exchange process. Exchanges are subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a return label for the item and either send you a replacement or issue a refund.

7. Non-returnable Items

Some items are not eligible for return or refund, including:

  • Products marked as final sale

  • Personal care or hygiene products (unless defective)

  • Gift cards

8. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us:

Email: [Insert your contact email]
Phone: [Insert your contact phone number]
Address: [Insert your physical store address]